CHECK-IN / CHECK-OUT SERVICE
Self-Service or Meet and Greet?
On the day of arrival you will receive a welcome message at 10:30 am via WhatsApp, text message or email. Last-minute bookings will receive the welcome message within a few minutes after booking. This message includes:
- per booked suite a link to your personal Web-App environment for your stay. With this Web-App you can access the hotel and your suite via the “Slide to unlock” function instead of entering a PIN code, information regarding parking, WiFi and operating your smart suite.
- a PIN code for access to the hotel and your suite if you do not want to use the Web-App
- a question about the expected arrival time
Check-in is possible from 15:00, but we are flexible. In your welcome message you can indicate how you want to check in. We therefore offer the following options.
Self check-in is possible any time after 15:00. All the information you need is described in the Web-App. If you have not yet completed the online check-in form, we will ask you to do so in the Web-App
- Meet and Greet
Would you like to be helped personally, this is possible daily until 18:00. If you come after 18:00, please let us know about 10 minutes before arrival. If your arrival is after 20:00, you should use the self-service option.
You can check out until 11:00, but we are also flexible here. If you want to leave extra early in the morning, that is also possible. You can pay and check out online the evening before your departure or otherwise contact us.
Would you like to check in earlier?
An early check-in is possible for a fee. This can be booked in advance. This early check-in must be confirmed by us in connection with the availability of your suite. We charge an additional fee for this service of €30 for arrivals from 12:30.
Would you like to check out later?
A late check-out is possible for a fee. This can be booked in advance or contact the reception during your stay to look at the possibilities. We charge an extra fee for this service of €30 for departures until 13:30.